Don't worry, this happens all the time and we can likely still process your case. The Shanghai Entry-Exit Bureau tracks your immigration history using a central digital profile, meaning your records are safely on file even if you no longer have the old physical documents.

Because missing files require our Shanghai team to execute a manual database search directly at the bureau counters, this routes your file through our Complex Case Service, which adjusts your initial launch deposit to $249.50 AUD (adding a one-time, non-refundable $50 AUD Complexity Fee to the package total) to cover this extra upfront physical archive lookup.

Once our team physically receives your verified paper document package at our Shanghai office, our active processing window depends entirely on the country requesting your certificate:

Hague Apostille Destinations (e.g., Australia, UK, USA): Processing takes 2 to 3 weeks to fully retrieve, translate, notarize, and issue your certificate booklet with its official legal verification markings.

Non-Hague-Apostille Destinations (e.g., UAE, Qatar, Vietnam): Processing takes 4 to 5 weeks total. This extended timeline is required because your document must undergo two additional rounds of physical submission on top of the standard two - at the Chinese Ministry of Foreign Affairs (MFA) and your destination's local Consulate in Shanghai.

Once fully finalized, international express courier transit back to your doorstep typically adds another 3 to 5 business days.

Please Note: These timelines do not include your upfront preparation phase. Booking a local Notary Public, securing your current country’s government stamps, and mailing the form to China can add an extra 2-4 weeks before our Shanghai team can begin counter filing. We highly recommend starting early if you are facing a tight visa deadline!

Yes, absolutely. We operate on a strict success-based guarantee. If we accept your application and our representative is unable to retrieve your official Certificate of No Criminal Record (CNCR) due to government system limitations, we will immediately refund 100% of your standard 50% service deposit.

We know you have already invested time and money into verifying and shipping your physical Power of Attorney (POA) form to China, so we believe it is only fair that we take on the risk from there. We only retain our service fee when we successfully present you with a watermarked digital preview of your completed certificate.

Please Note: If your file required our Specialized Complex Service due to missing passports or data gaps, the initial $50 AUD complexity surcharge is non-refundable, as it is paid directly to cover our runner’s upfront physical search labour at the bureau counters.

We know how nerve-wracking it can be to coordinate sensitive identity files from overseas. To give you complete peace of mind, you only clear a 50% deposit to get our local team moving in Shanghai.

We execute the physical runs, clear the police bureau clearance, and secure the official notary seals. The remaining 50% balance is only requested after we securely email you a clear, watermarked digital preview scan of your completed, official certificate. You only ever pay for a successfully retrieved result, and if we cannot secure your document, your standard deposit is completely protected.

Data privacy is our highest priority. Your passport scans, historical visa images, and background certificates are stored in an encrypted environment and are strictly accessible only by the individual handling your physical application file in Shanghai. To guarantee your absolute privacy, all digital files and physical copies are securely shredded and permanently deleted exactly 30 days after your file delivery is completed.