Don't worry, this happens all the time and we may still be able to process your case. The Shanghai Entry-Exit Bureau tracks your visa history using a central digital profile linked directly to your identity, meaning your records are on file even if you no longer have the old physical passport booklet.

Our active processing window on the ground in China takes 2 to 3 weeks once we physically receive your paper document package in Shanghai. After the certificate is finalized, secure international shipping (via DHL or FedEx) back to your home country adds another 3 to 5 business days.

Please Note: This overall timeline does not include the preliminary time required for you to prepare your documents locally.

Depending on your location, booking a local Notary Public, getting an Apostille stamp from your home government department (like DFAT or the FCDO), and mailing the physical form to China can add an extra 2 to 3 weeks to your preparation phase. We highly recommend starting your eligibility check early if you are racing against a tight immigration or visa deadline!

Yes, completely. We operate on a strict success-based guarantee. If we accept your application and our representative is unable to retrieve your official No Criminal Record Certificate due to government system limitations or data gaps, we will refund 100% of your initial 50% deposit immediately.

We know you have already invested time and money into notarizing and shipping your physical Power of Attorney (POA) form to China, so we believe it is only fair that we take on the risk from there. We only retain our fee when we can successfully present you with a watermarked digital preview of your completed, official certificate.

We know how nerve-wracking it is dealing with sensitive documents overseas. To give you complete peace of mind, you only pay a 50% deposit to get our local pipeline moving. We execute the physical runs, clear the government checks, and get the notary seal. The remaining 50% balance is only requested after we securely email you a watermarked, digital preview of your official completed certificate. If we can't secure your document, your deposit is fully protected.

Data privacy is our highest priority. Your passport scans, historic visa images, and background checks are stored in an encrypted environment and are strictly accessible only by the individual handling your physical application file in Shanghai. To guarantee your absolute privacy, all digital files and physical copies are securely shredded and permanently deleted exactly 30 days after obtaining your record.